ProActive Response Group De-Escalation Training
Monday, November 25, 2024
Webcast or Webinar, Online
4:00 PM - 4:53 PM (opens at 3:30 PM) EST
1.2Credits
Behavioral
Registration is Open
Members
$39.00 Regular Price
Non-Members
$59.00 Regular Price
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$24.00 Members / $34.00 Non-Members
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Course Type: Webcast
Course Code: 24/AC600632
Level: Basic
Vendor: ACPEN
Field of Study: Personnel/HR
Overview:
In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Objectives:
- Understanding De-Escalation
- Techniques to De-Escalate when violence is less likely
- Techniques to De-Escalate when Initiator is Volatile or Un Predictable
Major Topics:
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment
Major Topics:
- Definition of De-Escalation
- Recognizing Anger
- Situational Awareness
- LOWLINE Technique
- MR EBS Technique
- Posturing
- Controlling the Environment