Responding To Retaliation Concerns and Capturing Key Retaliation Case Metrics
Registration is Closed
Online registration for this course is now closed. Please contact the Member Service Center at (800) 342-3197 if you wish to inquire about registering.
Overview:
Individuals may cite retaliatory concerns when weighing their decision to report an issue; during an investigation; or, after an investigation’s conclusion. No matter the timing, when an individual raises a retaliation concern, their claims should be taken seriously and fully reviewed. Does your organization analyze retaliation allegations and investigate outcomes as part of their cultural assessment? Most organizations track retaliation matters at a general, non-specific level. The type of retaliation and the perceived cause of the retaliatory act are not delineated. When a retaliation matter requires investigation, an organization should gather key data points for trending purposes and to fine tune future training and policy initiatives.
This course offers recommendations for
(1) framing responses to retaliation allegations
(2) capturing key data points
(3) developing specific metrics for retaliation matters
Objectives:
- Frame responses based upon the type of retaliation alleged
- Ask pertinent questions to determine whether a formal investigation may be required
- Develop key data points related to raised retaliation concerns
- Improve future training and policy initiatives based upon the data compiled
Major Topics:
- Speak up Culture
- Ethical Culture
- Internal complaint reporting and investigations
Major Topics:
- Speak up Culture
- Ethical Culture
- Internal complaint reporting and investigations