MBAexpress: Communicating for Connections with Coworkers, Clients, and Customers - V 2.0
Overview:
How you communicate with your clients can make or break your career! We all know how to talk, but how do we make sure we are really connecting with others? This course will discuss different personality styles and demonstrate the different ways to communicate information to them. See how recognizing their personality style(s) can turn communication breakdowns into breakthroughs.
This course has been developed by the Business Learning Institute. The Business Learning Institute, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.
Objectives:
Learning Outcomes
- This course will prepare you to:
- Describe the three types of misconceptions of communication
- Identify the different types of personality styles in the workplace
- Recognize how to communicate with the different types of personality styles effectively.
Major Topics:
Key Topics
- Characteristics, Strengths, and Weaknesses of Personality Styles
- Connecting with Personality Styles
- Audience Demographics
- The importance of scheduling time and environment