Surgent's Critical Conversations: Having the "Hard to Have" Discussions
Available Anytime
Location:
Online
2Credits
Behavioral
Registration is Open
FICPA Members
Nonmembers
$119.00 Regular Price
Product Code: SU24-A5S4-SSWC
Level: Intermediate
Vendor: Surgent
Field of Study: Personnel/HR
Overview:
Silence isn't always golden. Problems don't solve themselves and as the engagement leader, it is your responsibility to proactively address and resolve issues, even if it means having challenging conversations. As uncomfortable as some of these conversations may be, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a "hard to have" talk, you can learn to manage the conversation. In this session, you'll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome. (Please Note: This module is part of Surgent's Audit Skills Training: Level 5.)Objectives:
- Recognize when a conversation becomes “critical”
- Identify how to plan effectively for the difficult conversation
- Identify steps to follow during the critical conversation
- Demonstrate communication skills which master those difficult conversations and result in win/win outcomes
- Prepare for having your critical conversation; build a script during the session using the 6-Step Model
Major Topics:
- Identifying when issues need immediate resolution
- Approaches for preparing for and having difficult conversations
- Effective communication skills for challenging conversations
Prerequisite:
Experience in accounting and attestationAdditional Info:
You will receive an email from [email protected] with instructions on how to log onto your course shortly. If you do not receive the email within the hour, please check your spam filter.
For technical support, registration questions or other customer service-related inquiries, please call (800) 778-7436 or email [email protected]. Phones are staffed from 8:30 a.m. to 5:00 p.m. Eastern Time, Monday through Thursday, and 8:30 a.m. to 4:00 p.m. Eastern Time on Friday.