Surgent's Metrics, Benchmarking, and Measurement
Available Anytime
Location:
Online
1Credits
Technical Business
Registration is Open
FICPA Members
Nonmembers
$64.00 Regular Price
Product Code: SU24-MBAM-SSWC
Level: Basic
Vendor: Surgent
Field of Study: Management Services
Overview:
Years ago, Peter Drucker said, "what gets measured gets managed," and that is true today. As financial professionals, we understand and desire this, but often it's difficult to get the concept across to the remainder of the organization. This program will take a deep dive into metrics with the goal of making them more actionable for any organization. By doing so, we are in a much better position to sharply increase the success of the organization.Objectives:
- Understand the importance of metrics in all departments of the organization
- Understand how to take the politics out of metrics
- Understand the proper ratios as metrics
- Recognize the best available industry metrics
- Feel comfortable with some key metrics for customer service
Major Topics:
- Using metrics that correctly measure the goals of the organization
- How metrics will differ for non-profits and governments
- Using metrics to balance cost and benefit
- Internal and external benchmarking for comparison
- Having a set of balanced metrics
Designed For:
CFOs, controllers, and financial professionalsPrerequisite:
NoneAdditional Info:
You will receive an email from [email protected] with instructions on how to log onto your course shortly. If you do not receive the email within the hour, please check your spam filter.
For technical support, registration questions or other customer service-related inquiries, please call (800) 778-7436 or email [email protected]. Phones are staffed from 8:30 a.m. to 5:00 p.m. Eastern Time, Monday through Thursday, and 8:30 a.m. to 4:00 p.m. Eastern Time on Friday.